Refund policy

Returns, Exchanges & Guarantees

We want you to love what you wear. If something isn't right, here's how we'll make it right.

30-day returns and exchanges

Every item in our store (watches, chains, bracelets, sunglasses and wallets) can be returned or exchanged within 30 days of delivery.

Items must be unworn, in original condition, with any tags, boxes and certificates included.
To start a return or exchange, contact us with your order number before sending anything back. We'll reply with return instructions and our Colorado returns address. Items sent back without contacting us first can't be processed.
Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.
Once your return is received and inspected, refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refundable.
Exchanges for a different size, length or color are subject to availability.

1-year no-fade guarantee: stainless steel chains and bracelets

Our stainless steel chains and bracelets are built for everyday wear. If your stainless steel chain or bracelet fades, tarnishes or loses its color within 1 year of delivery under normal wear, we'll send you a replacement of the same item (or a comparable item if it's no longer available) free of charge.

To make a claim, contact us with your order number and a clear photo of the item.
The guarantee covers fading and discoloration. It does not cover loss, theft, breakage from impact or pulling, or damage from harsh chemicals such as bleach, pool chemicals or jewelry cleaners not made for stainless steel.
The guarantee applies to the original purchaser and is limited to one replacement per item.

Moissanite and sterling silver jewelry

Our moissanite tennis chains are made of 925 sterling silver (gold and rose gold finishes are plated) and are covered by our 30-day return policy. In addition, if a stone falls out or the clasp fails because of a manufacturing defect within 90 days of delivery, contact us and we'll repair or replace it. Plating on sterling silver can naturally soften over time with wear and is not covered by the no-fade guarantee.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.